Hotel Cielo - Playa del Carmen
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Hotel Cielo
No. of rooms
18
WiFi
We speak
ES
8.3/10
No. of rooms
18
WiFi
We speak
ES
8.3/10
Well located in the Centro district of Playa del Carmen, Hotel Cielo is located 200 metres from ADO International Bus Station, 500 metres from Playa del Carmen Maritime Terminal and 3.4 km from Church of Guadalupe. Featuring a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 200 metres from Playa del Carmen Beach, and within less than 1 km of the city centre.
Each room has a flat-screen TV, and certain rooms at the hotel have a city view.
An American breakfast is available at Hotel Cielo.
Languages spoken at the 24-hour front desk include English and Spanish.
Xel Ha is 47 km from the accommodation, while Kantenah Bay is 33 km from the property. Cozumel International Airport is 34 km away, and the property offers a paid airport shuttle service.
The hotel day starts from hour 15:00 and ends at 12:00.
Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Double Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
Basic Triple Room. This air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
Quadruple Room. This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
King Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
King Room with Balcony. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed. ;
Family Room with Balcony. This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds. ;
Family Room with Balcony. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.
Physical distancing in dining areas
Key access
Guest accommodation sealed after cleaning
Staff follow all safety protocols as directed by local authorities
Air conditioning
CCTV in common areas
Delivered food is securely covered
Smoke alarms
Family rooms
Terrace
WiFi available in all areas
24-hour front desk
Fruitsadditional charge
All plates, cutlery, glasses and other tableware have been sanitized
Airport shuttle (additional charge)
Process in place to check health of guests
Non-smoking throughout
Screens or physical barriers placed between staff and guests in appropriate areas
24-hour security
Luggage storage
Meeting/banquet facilitiesadditional charge
Use of cleaning chemicals that are effective against Coronavirus
CCTV outside property
Thermometers for guests provided by property
Fire extinguishers
Linens, towels and laundry washed in accordance with local authority guidelines
Daily housekeeping
Concierge service
Internet services
Tour desk
Wine/champagneadditional charge
Safety deposit box
First aid kit available
Food can be delivered to guest accommodation
Happy houradditional charge
Breakfast takeaway containers
Free WiFi
Car hire
Outdoor furniture
Shuttle service (additional charge)
Contactless check-in/check-out
WiFi
Hand sanitizer in guest accommodation and key areas
Guests have the option to cancel any cleaning services for their accommodation during their stay
Guest accommodation is disinfected between stays
Cashless payment available
Airport shuttle
Access to health care professionals
Sun terrace
Shuttle service
Non-smoking rooms
Physical distancing rules followed
Shared stationery such as printed menus, magazines, pens, and paper removed
